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| Technical Manager |
July 2006 - October 2006 |
Banjax Studios Ltd |
Belfast, Northern Ireland |
- Supporting animators and artists on PC and Macintosh hardware
- Ensuring smooth running of the network, storage and services
- Pricing, ordering and budgeting for all technology
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| Client Technical Support |
March 2005 - October 2005 |
Tibus Ltd |
Holywood, Northern Ireland |
- Installation and management of country-wide broadband to client specifications
- Management and support of managed colocated servers
- Supporting all clients of Tibus' services, including load balancing and database replication, WWW and FTP services
- Set up and maintenance of in house and client system automated backup system
- IT support for internal staff in all departments
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| Technical Engineer |
April 2004 - August 2004 |
Datactics Ltd |
Belfast, Northern Ireland |
- Cluster management, performance monitoring and housekeeping
- Systems integration, including installation of applications and integration with client/third party applications and systems, stress/load testing
- Local systems administration and technical support of office staff.
- Software management
- Hardware storage and maintenance
- Network management, data storage management
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| Technical Support Agent |
January 2004 - March 2004 |
Acer Computers Europe Ltd |
Belfast, Northern Ireland |
Temporary contact as front-line technical support for all Acer customers, supporting all of the product range, troubleshooting and explaining fixes if possible, arranging repair or replacement otherwise.
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| Systems Administrator |
December 2003 |
| Vision Information Consultants Ltd |
Belfast, Northern Ireland |
Temporary contract to cover time between permanent staff, position involved support of staff desktop systems, Windows NT4 and 2000 Server, Exchange 5.5, Symantec AntiVirus Server, MS Visual SourceSafe, Lotus Notes Domino and Checkpoint Firewall-1.
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| Professional Services Engineer |
March 2003 - October 2003 |
| Linux Services and Solutions |
Belfast, Northern Ireland |
- Contracted to the Bar Library, using linux systems :
- Set up email system for 600 virtual users with web or desktop based clients
- Designed IP based infrastructure for new building with LAN segregation and VLANs
- Set up Apache/Tomcat for Citrix Secure Gateway software
- Fully documented all of the above to allow existing IT staff to recreate in case of disaster recovery, including scripts to automate creation of new users/DHCP entries
- Web interface and SMS system to replace tannoy in old library
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| Technical Support Advisor |
January 2003 - March 2003 |
| The Global Email Company (Intuit contract) |
Belfast, Northern Ireland
|
- Supported customers using TurboTax via a web chat system.
- Customer issues include problems installing, running, updating the software, filing their returns, questions about product activation, and errors when using the software.
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| Customer Care Advisor |
October 2002 - January 2003 |
| The Global Email Company (Amazon.com contract) |
Belfast, Northern Ireland
|
- Advising Amazon.com customers on all aspects of use of the site, from questions on how to search, to researching orders to find out why they haven't shipped, and replacing lost shipments.
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| Faults Desk Advisor |
May 2002 - October 2002 |
| NTL:Home |
Belfast, Northern Ireland
|
- Troubleshot cable television, cable modem and telephone equipment over telephone with customers.
- Interfaced with other departments within NTL in order to provide accurate information for customers.
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| Systems Engineer |
February 2002 - April 2002 |
| Maximum IP Ltd |
Belfast, Northern Ireland
|
- Planned network and layout for large colocation facility for later implementation.
- Planned and implemented internal private office network.
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| Network Systems Specialist |
March 2001 - October 2001 |
| Trade Electronically, Ltd |
Belfast, Northern Ireland
|
- Rolled out VPN and Internet based solution to replace a legacy system for a province wide Insurance company.
- Designed and built linux system as primary internet gateway and firewall.
- Supported wide range of customer servers in managed colocation facility.
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| Systems Administrator/Consultant |
May 1998 - February 2001 |
| Village Networking Limited |
Belfast, Northern Ireland
|
- Working remotely, setup, administered and maintained Linux based systems, including mail (POP3 and SMTP), web, DNS, streaming media (eg, Real Media).
- While on sub contract in New York, Designed and created a linux based system to allow internet access to guestrooms, bypassing the need for reconfiguration.
- Worked on elements of a Datahaven project, using perl modules and some Object Oriented methods.
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| Systems Administrator |
August 1995 - May 1998 |
| GPL Internet Services |
Belfast, Northern Ireland
|
- Setup and maintained core linux server systems and staff workstations, including dialup customers, virtual web (secure and standard) and email (smtp and pop) servers, DNS Administration, router configuration.
- Supported design staff with HTML.
- Supported both dialup and business (ISDN/Leased Line) customers with everyday problems and setting up for use of the internet.
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