Refund policy

In accordance with EU legislation, we have a 30 day returns policy. Returns are the customer's responsibility for all types of products (excluding custom engraved of which we do not accept returns) unless this cases:you received your original purchase damaged or the product of the order is wrong: wrong color, missing parts, incorrect customization.To initiate a return you must contact us within the 30 days at this email: digital@bazza.com

It is your responsibility to ensure that returns are packaged to protect them from damage during return shipping and all accompanying paperwork. We do not assume liability for damage during transport but will be borne by the sender. The refund will be issued only when the product will be received to us and after checks have been carried out on the product. Products with AirTag, at the time of return, must have the AirTag with the activation film inserted and and must not have been synchronised with your device; if this is not the case, the refund will not be issued as the product is not usable anymore.

Guaranteed Warranty Period - 5 Years

In compliance with EU law, our products are guaranteed by a 5-year repair or replacement policy. We offer free repair/replacement (including complementary return shipping) for five years after the date of your original purchase. This means that if you encounter an issue with your purchase due to manufacturing defect within the first five years of buying it, simply send us an email to initiate a return and we will either repair or replace your purchase completely free of charge. If repair or replacement is not possible (for example a discontinued item), we will offer a replacement from our product catalogue of the same value. A full refund will be offered if none of the previous options are available.

BAZZA Lifetime Exchange Programme

In an effort to reduce landfill contributions and improve the circularity of our materials, we offer an extended lifetime exchange programme for all of our products. If something happens to your purchase after the five-year guaranteed warranty period, we will exchange it for a product of your choice at a 50% discount of the retail price.

How Returns Work

If you have an issue with your purchase, please reach out to us! We stand behind our products, and we make huge efforts to make things right. If something goes wrong with your order simply send us an email to digital@bazza.com (or reply to your original order email) and tell us about the issue. Please do not return

 

Once your return is accepted, we’ll send you instructions on how and where to send your return. If we are responsible for return shipping (such as warranty claims), we will send you a prepaid label to print for the shipment of the defective item(s).

In the case of returning for an exchange, we will dispatch your replacement product as soon as your return has been approved by one of our team members. Please note that per EU law, you have 30 days to return the defective item(s) to us. If the shipping service has not received your return by the end of this period, it is assumed that the return is no longer desired and you may be required to pay for the replacement product that was sent including shipping costs.


In the case of returning for a refund, we will initiate the refund on your original payment method once we have received confirmation from the shipping service that they have picked up your return package. Please see the “Refunds” section below for more information.




You can always contact us for any return question at digital@bazza.com.

Refunds

Refunds are considered on a case-by-case basis, based upon the stipulations in this returns policy as well as applicable European law. If approved, you’ll be automatically refunded on your original payment method within 14 days, and will receive email confirmation as soon as we have initiated the refund from our payment processor. Please remember it can take some time for your bank or credit card company to process and credit the refund to your account, and we are unable to control or expedite this interim period.



Returns due to issues or damage during shipping

We take full responsibility for the condition of your purchase until it arrives at your door, and you will not be liable for the cost of replacing an item damaged during shipping.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by sending a replacement. If you have already accepted the damaged shipment, we recommend taking photos of the damage so that we can provide it to the shipping provider. If you notice the damage during delivery, you can always refuse the package due to damage during shipping.


Missing Shipments

All shipments are sent with international tracking codes so that delivery can be monitored. While we are not responsible for shipment delays, if your purchase doesn’t arrived as scheduled please reach out to us. We will work with the shipping provider on your behalf to ensure your delivery is completed in a reasonable time frame, or we will re-send your purchase at no extra cost.



Exceptions / non-returnable items

 

Unfortunately, we cannot accept returns on sale/clearance items, personalised products or gift cards. Additionally we do not provide warranty service for damaged products that have been: (a) used in a way other than their intention resulting in damage, (b) that have been mishandled or abused by the customer resulting in damage, (c) that have been damaged by an airline or other transportation service, (d) or have otherwise suffered from issues or incident not related to manufacturing defect.


Third-Party Returns

 

Please note that we only sell and accept returns of products bought directly from our online store (www.bazza.com) - we have not authorised any retailers or third-parties to sell our products and cannot provide warranty service if you have acquired our products through any third-party channels