Returns and Warranty Policy
Guaranteed Return Period - 14 days
In compliance with EU law, we have a 14-day no questions asked return policy, which means you have two weeks after receiving your item to request a return if you have changed your mind about your purchase for any reason. We offer a full refund of your original order value during this period, including shipping fees. To initiate a return, you should contact us within the 14 day period in writing at email@example.com or by responding to the original order email you received. You’ll also need the receipt or proof of purchase, which will have been emailed to you at the time of purchase.
Unless you received the original purchase damaged during shipping or you are making a warranty claim due to manufacturing defect, returns within the 14-day period are expected to be in like-new condition, unused and undamaged. It is your responsibility to ensure returns are packaged to protect against damage during return shipping.
Guaranteed Warranty Period - 2 Years
In compliance with EU law, our products are guaranteed by a 2-year repair or replacement policy. We offer free repair/replacement (including complementary return shipping) for two years after the date of your original purchase. This means that if you encounter an issue with your purchase due to manufacturing defect within the first two years of buying it, simply send us an email to initiate a return and we will either repair or replace your purchase completely free of charge. If repair or replacement is not possible (for example a discontinued item), we will offer a replacement from our product catalogue of the same value. A full refund will be offered if none of the previous options are available.
BAZZA Lifetime Exchange Programme
In an effort to reduce landfill contributions and improve the circularity of our materials, we offer an extended lifetime exchange programme for all of our products. If something happens to your purchase after the two-year guaranteed warranty period, we will exchange it for a product of your choice at a 50% discount of the retail price.
How Returns Work
If you have an issue with your purchase, please reach out to us! We stand behind our products, and we make huge efforts to make things right if something goes wrong with your order. Simply send us an email to firstname.lastname@example.org (or reply to your original order email) and tell us about the issue. Please do not return items without first contacting us by email otherwise we won’t know where to send the replacement/refund!
Once your return is accepted, we’ll send you instructions on how and where to send your return. If we are responsible for return shipping (such as warranty claims), we will send you a prepaid label to print for the shipment of the defective item(s).
In the case of returning for an exchange, we will dispatch your replacement product as soon as your return has been approved by one of our team members. Please note that per EU law, you have 14 days to return the defective item(s) to us. If the shipping service has not received your return by the end of this period, it is assumed that the return is no longer desired and you may be required to pay for the replacement product that was sent including shipping costs.
In the case of returning for a refund, we will initiate the refund on your original payment method once we have received confirmation from the shipping service that they have picked up your return package. Please see the “Refunds” section below for more information.
You can always contact us for any return question at email@example.com.
Refunds are considered on a case-by-case basis, based upon the stipulations in this returns policy as well as applicable European law. If approved, you’ll be automatically refunded on your original payment method within 14 days, and will receive email confirmation as soon as we have initiated the refund from our payment processor. Please remember it can take some time for your bank or credit card company to process and credit the refund to your account, and we are unable to control or expedite this interim period.
Returns due to issues or damage during shipping
We take full responsibility for the condition of your purchase until it arrives at your door, and you will not be liable for the cost of replacing an item damaged during shipping. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by sending a replacement.
All shipments are sent with international tracking codes so that delivery can be monitored. While we are not responsible for shipment delays, if your purchase doesn’t arrived as scheduled please reach out to us. We will work with the shipping provider on your behalf to ensure your delivery is completed in a reasonable time frame, or we will re-send your purchase at no extra cost.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale/clearance items, personalised products or gift cards. Additionally we do not provide warranty service for damaged products that have been: (a) used in a way other than their intention resulting in damage, (b) that have been mishandled or abused by the customer resulting in damage, (c) that have been damaged by an airline or other transportation service, (d) or have otherwise suffered from issues or incident not related to manufacturing defect.
Please note that we only sell and accept returns of products bought directly from our online store (www.bazza.com) - we have not authorised any retailers or third-parties to sell our products and cannot provide warranty service if you have acquired our products through any third-party channels.