The answers to all of your questions!
I have a question about one of your products
Thanks for your interest in our Bazza products. In which one are you interested in?
AirTag Wallet Armonica
Bazza Armonica is a sustainable AirTag wallet made from beans. What would you like to know?
What will I get if I order Armonica base?
Armonica is made for AirTag.
Armonica is made for AirTag. If you order just the Armonica you will get our wallet with a hole where you can put the AirTag in if you already have one. On the wallet there are our Bazza imprints - for example “Made In Italy”, but there will be no personalisation on the wallet. You can order Armonica in eight different colors.
What are the exact dimensions of Armonica?
Armonica is 10,2 cm long and 6,5 cm wide. The depth is depending on how many cards and cash you put in the wallet. If you put in 2 cards per slot - 12 cards in total - plus a 10 Euro bill it is 1 cm deep. Thanks to our very thin, light, but robust material BLISS, Armonica weighs just 20 grams.
How durable is the material?
Armonica is made from BLISS. Our plant based material was developed just for Bazza and it is very durable. To give you an impression of how resistant the material is, imagine this: Throw your wallet and let your dog catch it with its mouth and it won’t break. In fact, we offer a 5 year warranty because we are convinced you won’t be able to break it when you use it in everyday life. Due to the soft surface of Armonica the material scratches. We like to compare this effect with the patina of leather. The advantage of Armonica? No animal gets harmed and BLISS produces way less CO2 than leather does. Armonica is vegan and completely plant-based.
What does “Made From Beans” mean?
Bazza products are not made from conventional plastic. Our products are made from a new bio-based material that we call BLISS: The Bio-based, lightweight, super strong and simply sensational revolution. BLISS was developed together with a French multinational with decades of innovation in materials.
Essentially, BLISS grows on trees. A bean is planted, that grows into a tree, and gives many more beans. These trees grow in arid regions, so the plantation of BLISS does not compete with food production. These beans are harvested, pressed and the oil extracted.
Finally, our clever friends transform this oil into small pellets that we call BLISS. In our Italian factory, we use them to create our products. The production process is completely waste-free, because we can and do recycle any scraps. BLISS can be recycled again and again and again.
Can I wash Armonica?
Yes, our Material BLISS is washable. You can put your wallet - without the AirTag! - into the washing machine or your dishwasher, you can also use a magic wall eraser.
How do I put cash into Armonica?
You need to fold your bill and put it into one of the slots. We recommend using the middle slot for cash.
Is there any room for coins?
Armonica does not offer room for coins. Soon Bazza will launch a wallet with a small pocket for coins. Subscribe to our newsletter to find out first when it gets launched!
Does Armonica have RFID protection?
On our website you can add a card with RFID protection that you can put into your Armonica. PLUS: We print a photo of your choice on the card! Like this you carry your most treasured memories with you all the time and your credit cards are safe from data theft.
Our protection cards are emitting a jamming signal that protects your credit and debit cards from data theft. Cards within 2,5 cm reach on either side of our protection cards are protected, when they are overlapping at least 50% percent of the credit card. In other words: All the cards you put in Armonica are protected if you put one RFID-protection card in your Armonica.
We did not integrate RFID protection into the wallet to keep it 100% recyclable.
Is Armonica MagSafe?
No, Armonica is not MagSafe. We like to see Armonica as your safe spot for your cards and documents - also as a backup. If you use Apple Pay you might pay mostly pay with your phone. If your phone for any reason does not work or you can’t find it you always have your Armonica with all the necessary cards and personal documents with you.
Apple’s AirTag
AirTag is a handy little device from Apple that helps you find things with your Smartphone or a map. What would you like to know about it?
How does the AirTag work?
Thanks to AirTag you will always find your wallet, no matter where it is. You can connect our AirTag to your iPhone. When you can’t find it, you can look for it via the “Where is?”-App on your phone. You can track your wallet's location on a map, no matter how far away you are. AirTag emits a sound, helping you locate your wallet even when it's hidden. The AirTags sold with Armonica are official Apple products. They will be shipped already placed inside your new wallet, ready to be activated for the first time!
How do I activate the AirTag?
To activate the AirTag, please follow the instructions from Apple: You can also watch this video:
My AirTag won’t activate. What can I do?
We are sorry that the product you received caused you problems. First check that you have removed the protective plastic film correctly. Sometimes, during opening, an internal breakage may occur in the AirTag, thus preventing contact with the battery. To check this, unscrew the silver cover with the apple logo counterclockwise. Once opened, remove the battery and check that there is no residue from the protective film.
After completing this step you can reassemble the device. First, insert the battery with the "+" sign facing up. Next, place the previously removed silver cover on the AirTag. Rotate it clockwise by pressing on it. The device will make a sound.
We hope that the instructions are clear, this video illustrates the disassembly phases in detail.
Does the AirTag work with my phone?
AirTag works with iOS. So you need Apple’s iPhone to be able to use it. AirTag does not work properly with Android. Precision Finding is compatible from iPhone 11 onward.
Does the AirTag work with Android?
No, AirTag does not work properly with Android.
Are there any devices similar to the AirTag that I can put into Armonica to make it work with my Android phone?
We have been doing some research but we have not been satisfied with the quality of other products. Still, soon we will launch a wallet that will not have the hole for AirTag. If you want to be the first to know about it, subscribe to our newsletter!
Supperleggera Suitcase
Superleggera is the world’s lightest luggage!
What is Bazza Superleggera?
Bazza Superleggera is the lightest luggage in the world. Superleggera weighs approximately 1.4 kilograms, which is less than half the weight of comparable carry-on luggage on the market. Travelers can pack more than 2 kilograms more luggage into the Superleggera compared to conventional suitcases.The Superleggera is fully recyclable.
Like all Bazza products, Supperleggerae is made from BLISS - a material made from a naturally renewable resource derived from beans. The CO2 emissions of the suitcase are more than 90 percent lower than those of competing products.
What are the measures of Superleggera?
Superleggera will be 55cm x 37cm x 20 cm
RFID protection card
What is the RFID protection card?
The RFID protection card protects the credit card in your Armonica from data scanners. You can add our RFID shield protection card in our shop. PLUS: We print a photo of your choice on the card! Like this you carry your most treasured memories with you all the time and your credit cards are safe from data theft.
How do I use the RFID protection card?
You put your card in one of the 6 slots of your Armonica. Preferably directly next to your credit card.
I have more than one credit card in my wallet. How many cards do I need to protect my credit cards?
Our protection cards are emitting a jamming signal that protects your credit and debit cards from data theft. Cards within 2,5 cm reach on either side of our protection cards are protected, when they are overlapping at least 50% percent of the credit card. In other words: All the cards you put in Armonica are protected if you put one RFID-protection card in your Armonica.
Can I put any photo on the card?
Yes, you choose. Just make sure you like the clipping the system suggests.
I have a question about shipping
We ship your Bazza product as fast as possible directly from our factory in Piedmont, Italy. What would you like to know about shipping?
Shipping
How fast do you ship my order?
Durante i giorni lavorativi spediamo entro 24 ore dall'invio dell'ordine.
I made a mistake when ordering the product. Can I still change the order?
If you have not received the mail about the shipment of your order by Bazza or from our Delivery Company BRT/DPD (in some cases, especially in the US it will be FedEx ) yet, we can change the address for you. Please contact us. We will try to change your order in time.
If you have already received the E-Mail about the shipment of your order we cannot change your order anymore. You will have to send your previous order back to us and place a new order.
If you have not received an E-Mail please check your SPAM-Folder and make sure to know with which E-Mail-Address you have placed your order on our website.
Where is my order?
When your order has been shipped Bazza plus the delivery company (DPD/BRT/FedEx) will automatically send you an E-Mail. You will find your tracking number in this Mail. If you open the link you can see the status of your order.
If the delivery company has problems with delivering your order they will contact you via mail or phone and you can adjust or clarify the address. Please check your Spam-Folder to make sure you did not miss an E-Mail.
I have been waiting too long for my order to arrive. Where is it?
We prepare every order within one working day. When your order has been shipped it depends on your location how many days it will take until it arrives. If you live in Italy it takes 1 to 3 days, in Europe 3-5 and outside of Europe 3 to 7 days.
If your order has not arrived in time, please check the tracking number in the E-Mail Bazza and/or the delivery company (DPD/BRT/FedEx) has sent you check the status of the shipping. If the delivery company has problems with delivering your order they will contact you via mail or phone and you can adjust or clarify the address. Please check your Spam-Folder to make sure you did not miss an E-Mail.
If the delivery company is not able to contact you the parcel will come back to us. In this case, we will contact you to ask how you would like to proceed.
Tracking
Where can I find the tracking number of my order?
When your order has been shipped, we will automatically send you an email. In this email, you will find your tracking number. If you have not received the email, check your SPAM folder and make sure you know which email address you used to place the order. Check also for mails from our delivery companies BRT/DPD or FedEX.
My tracking number does not work. Why?
Possible reasons can be:
- The parcel number you entered is incorrect. Please check your input and correct it if necessary.
- The parcel number you entered is more than 30 days old and has already been archived.
- Your parcel hasn't been handed to the delivery company yet. Please try again later.
When we ship your order Bazza and/or the delivery company (DPD/BRT/FedEx) automatically send you the E-Mail “Your order has been shipped”. Please wait 24 hours (during the work week) - if your tracking number does not work after this 24 hours please contact us.
The tracking says my order has been delivered but I have not received anything. What do I do now?
Please check your mailbox again and ask your family, neighbors or colleagues if someone got it for you. If nobody got the parcel for you, please contact the delivery company and if they can't help you let us know! We will investigate.
My order
I made a mistake when ordering the product. Can I still change the order?
If you have not received the mail about the shipment of your order from Bazza and/or our Delivery Company BRT/DPD (in some cases, especially in the US it will be FedEx ) yet, we can change the address for you. Please contact us. We will try to change your order in time.
If you have already received the E-Mail about the shipment of your order we cannot change your order anymore. You will have to send your previous order back to us and place a new order.
If you have not received an E-Mail please check your SPAM-Folder and make sure to know with which E-Mail-Address you have placed your order on our website.
When will my order arrive?
When you place your order our system automatically calculates the estimated delivery. You find this information in the Mail “Thank you for your order”.
We prepare every order within one working day. When your order has been shipped it depends on your location how many days it will take until it arrives. If you live in Italy it takes 1 to 3 days, in Europe 3-5 and outside of Europe 3 to 7 days.
If you have not received an E-Mail from the delivery company (DPD/BRT/FedEx) regarding your shipment from Bazza within two working days please check your SPAM-Folder and make sure to know with which E-Mail-Address you have placed your order on our website.
I have a question about refund and returns
No worries! Tastes differ! We offer free returns!
Returns
How do I return my product?
If you are not satisfied with your product, we will refund the full amount you paid for it, excluding shipping costs.
Of course, we will refund the entire amount, including shipping costs, if Bazza is responsible for any errors or damages to the product.
You can send your package back to us within 30 days of receipt. Print the form below, fill it out, and insert it into the package. Make sure that the postmark on the package does not exceed the 30-day period, otherwise, we will not be able to offer you a refund.
Please contact us here to organize your shipment: https://bazza.com/en/pages/ticket
Please note that personalized items cannot be returned and that the AirTag must not be activated.
The return is at the customer's expense.
As soon as the package arrives at our facility, we will issue a refund if everything is in order
1 - Which products can be returned?
You can return our products within 30 days of receipt. We cannot accept returns for personalized products and AirTags that have already been activated.
Therefore, engraved wallets and RFID protection cards with your photo cannot be refunded.
For the return process, please read the section "How can I return my product".
Problems with orders
My order is incomplete or has a defect. What do I do now?
We are sorry to hear that you have a problem with your order. Please contact us if parts are missing or if there are any defects. Depending on the problem, we will send you a new product, the missing parts or we will refund you. Please contact us to get the problem solved immediately.
Please do not accept open or damaged packages. Let them be sent back to us immediately, and we will send you a new package.
The personalization on my Armonica is missing. How do I proceed?
Please first of all check again putting your Armonica against some light to see if the incision is really missing. If you cannot find it, we are very sorry for the mistake! Please contact us, we will send you a new Armonica as soon as possible or refund you the amount you have paid for the incision.
Refunds
How will you refund me?
We will refund you via the original method of payment on our website. The refund will be issued when the product after receiving them and after checks have been carried out on the product.
I have a question about personalisation
All of our Armonicas can be personalized! What would you like to know?
Details
What does personalization look like?
We engrave two capital letters on the clasp of the wallet for you. You choose which ones. We cannot engrave more or less than two letters.
How many letters can I engrave?
We engrave two capital letters for you. We cannot engrave more or less than two letters.
Where will the letters be engraved?
We engrave two capital letters on the clasp of the wallet for you.
Can I engrave something else?
Apart from individual promotions, we can only engrave two capital letters per wallet. If you are a company and want to order a big amount of products, please contact us and we can make you an offer for an individual engraving just made for you.
Problems
The personalization on my Armonica is missing. How do I proceed?
Please first of all check again putting your Armonica against some light to see if the incision is really missing. If you cannot find it, we are very sorry for the mistake! Please contact us, we will send you a new Armonica as soon as possible.
The personalisation of the wallet I got is not the one I ordered. What do I do now?
We are very sorry for the mistake! Please contact us, we will send you a new Armonica as soon as possible and take back the wrong order for free.
I have a question about something else
Bazza products are made to stay! They are durable and resistant!
Warranty
What kind of warranty do you offer?
We offer a 5-year-warranty
All Bazza products have a 5 year warranty. We offer free repair/replacement (including complementary return shipping) for five years after the date of your original purchase. This means that if you encounter an issue with your purchase due to a manufacturing defect within the first five years of buying it, simply contact us to initiate a return and we will either repair or replace your purchase completely free of charge.
Other
Dazi Doganali
I clienti che non risiedono in paesi all'interno dell'Unione Europea potrebbero essere tenuti a pagare una tariffa aggiuntiva per i dazi doganali dopo che i nostri prodotti sono stati spediti. Purtroppo, non possiamo modificare queste politiche e non possiamo sapere esattamente quanto i dazi doganali vi chiederanno di pagare. Ci scusiamo molto per questo inconveniente.
I have a question about something else
You did not find the answer to your question? Please contact us!
- Choosing a selection results in a full page refresh.
- Opens in a new window.