Terms of service
OVERVIEW
This website is operated by Bazza Srl, an Italian company dedicated to light, intelligent, and sustainable design.
Our products are made to express creativity through innovation.
By using this website or placing an order, you agree to the following Terms of Service.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are of legal age in your country of residence, or that you have obtained consent from a parent or guardian.
You may not use our products for any unlawful purpose or violate any applicable laws.
Any breach of these Terms may result in the immediate termination of your access to our services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.
Your content (excluding payment data) may be transferred unencrypted over various networks or adapted to technical requirements.
PRODUCT INFORMATION, MATERIALS AND ACCURACY
We make every effort to describe and display our products as accurately as possible. However, because our products are made using innovative bio-based materials and advanced production processes, small variations in color, texture, or finish may occur. These differences are natural characteristics of the material and do not affect quality or performance.
Product photos and descriptions are provided for general information and may differ slightly from the final item you receive.
Bazza reserves the right to modify, improve, or discontinue products, colors, or technical details at any time as part of our continuous innovation process.
We ensure that information on our website is accurate, though minor errors or delays may occur.
PRICES AND AVAILABILITY
Prices for our products are shown in euros and may change without notice.
We reserve the right to modify or discontinue products or services at any time.
We shall not be liable for any modification, price change, suspension, or discontinuation of a product.
WARRANTY AND LIABILITY
All Bazza products are covered by the legal 2-year conformity guarantee under European consumer law (D.lgs. 206/2005 – Codice del Consumo).
In addition, Bazza offers a 5-year commercial warranty covering manufacturing defects and a lifetime exchange program.
If a product shows a defect related to materials or manufacturing within five years from purchase, we will repair or replace it free of charge. Normal wear and tear is not covered.
Returns and withdrawals are handled according to our Return Policy, which grants customers 30 days from delivery to return or exchange their product, extending beyond the minimum EU rights.
Bazza shall not be liable for indirect or consequential damages, loss of profits, or damages not reasonably foreseeable at the time of purchase.
Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any matter for which liability cannot be excluded under applicable law.
THIRD-PARTY SERVICES AND LINKS
To operate our online store and offer a smooth shopping experience, we rely on selected third-party service providers. These include platforms that help us manage orders, process payments, deliver products, analyse website performance, or communicate with customers.
Examples include our e-commerce platform (Shopify), our payment provider (PayPal), and analytical or advertising tools such as Google and Meta (Facebook and Instagram).
These partners process personal data only to the extent necessary to perform their services for Bazza, always in compliance with the GDPR and our Privacy Policy.
Our website may also contain links to external websites operated by third parties. These sites are independent of Bazza, and we are not responsible for their content, policies, or availability. The presence of a link does not imply endorsement or partnership unless explicitly stated.
USER COMMENTS AND REVIEWS
We appreciate hearing from our customers. By submitting a review, comment, photo, or other content on our website or social channels, you grant Bazza a non-exclusive, royalty-free right to use, reproduce, and share that content for marketing or communication purposes — for example, on our website, newsletters, or social media.
You remain the owner of your content and can ask us to remove it at any time by contacting us through our ticket form at digital@bazza.com.
Comments and reviews must be honest and respectful. Bazza reserves the right to moderate, edit, or remove any content that is false, offensive, or unlawful.
PERSONAL DATA AND PRIVACY
The processing of your personal data is carried out in accordance with the EU General Data Protection Regulation (GDPR – Regulation 2016/679) and applicable Italian law.
The Data Controller is Bazza Srl, Via [address], Italy.
For any questions or requests regarding your personal data, you may contact us through our ticket form (preferred) or by email at digital@bazza.com.
For full details, please consult our Privacy Policy.
INTELLECTUAL PROPERTY
All content on this website, including product designs, images, texts, logos, and trademarks, is the property of Bazza Srl or used with permission.
No part of this website or its contents may be copied, reproduced, or used for commercial purposes without written authorization from Bazza.
Unauthorised use may constitute a violation of copyright, trademark, or other applicable laws.
AUTHENTICITY, INNOVATION AND HEART
Every Bazza piece is designed and made in Italy, born from curiosity and care.
We create our products from our own bean-based, recyclable material, developed to be light on the planet and strong in daily life.
Our way of working is creative, innovative, and real — driven by curiosity, guided by conscience, and shaped by a sense of joyful design that combines technology with emotion.
Each object carries a bit of Italian optimism: beauty made with intelligence, precision made with heart.
Counterfeits or imitations can copy a shape, but never the spirit. A true Bazza product is built with lightness, sincerity, and the wish to make everyday life feel a little more beautiful.
FORCE MAJEURE
Bazza shall not be held liable for any delay or failure in performance resulting from causes beyond its reasonable control, including natural disasters, strikes, industrial disputes, transport disruptions, shortages of materials, or acts of public authorities.
In such cases, we will make every effort to resume normal operations as soon as possible.
GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with Italian law.
For consumers residing in the European Union, this choice of law shall not deprive you of the protection afforded to you by mandatory provisions of your country of residence.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the consumer’s place of residence, or for non-consumer transactions, the courts of Novara, Italy.
LANGUAGE
These Terms of Service are available in multiple languages for convenience.
In case of discrepancies between translations, the Italian version shall prevail for legal interpretation.
For general communication and customer service, English may also be used.
COMPANY INFORMATION
Bazza Srl
Registered office: Via Santo Stefano 103-105a, 28047 Oleggio, Novara, Italy
VAT number: 02676850031
Website: https://www.bazza.com