Shipment processing time
All orders are processed and shipped from our factory in Italy within 3-5 business days after your order is placed. You will receive an additional email when your order ships, that will include tracking information as well as an estimated delivery date.
If there is any delay in this process, we will communicate this to you via the email address attached to your order. Custom or special shipments may take 3-7 business days for additional processing. Please note that during our busiest times (such as sale events) we experience a high volume of orders and dispatch may require an additional 1-2 business days.
Shipments are dispatched and delivered Monday-Friday, holidays excluded. Depending on your local shipping carrier’s services, Saturday delivery may be available in your area.
International Shipping Policy
We ship to most major countries, including all those in the European Union and North America, as well as the majority in Oceania, Asia and South America. We reserve the right to decline shipping to a specific country or region at our discretion.
Shipping rates and delivery estimates
Shipping charges for your order will always be calculated and clearly displayed at checkout. Delivery estimates vary, however generally orders shipping to Europe can be expected to deliver within 5-7 days of shipment, and international orders can be expected to deliver within 5-20 days of shipment. Shipment estimates are subject to change, and depend on circumstances beyond our control. Please allow up to 30 days for your order to be delivered.
Shipment confirmation and order tracking
All orders include a shipment confirmation email and international tracking number. Please keep this in a safe place, and use it to estimate when your shipment will arrive.
Customs duties and import taxes
Customs duties and import taxes are charged when the goods arrive in the country of destination, and the cost varies depending on the country. These will be communicated to you by your country’s customs authority. We pay customs duties and taxes (DDP) to the following countries: European Union, Switzerland, Norway, United Kingdom, Isle of Man, United States, Canada, China (mainland), Australia and New Zealand.
If you country is NOT in the list above, you may be responsible for customs duties upon the arrival of your purchase. For further information regarding duties and taxes, and providing for the clearance of goods, we recommend that you contact your local customs office.
Changes and Special Offers
Shipping fees are automatically calculated by our shipping partners at checkout and may change over time. We will do our best to clearly communicate these changes, however please note that these changes may take effect without advanced notice. We may offer free shipping or special shipping offers on the website from time to time, and reserve the right to change or remove these at any time.
Shipment to P.O. boxes or APO/FPO addresses
Unfortunately we cannot ship to P.O. boxes or APO/FPO addresses at this time.